Privacy Policy

The Coord Health website and proprietary software platform (the “Service”) is owned and operated by Coord Health (“Coord”). This Privacy Policy describes:

Why we collect personal information

What personal information we collect and when it is collected

Our lawful basis for collecting and using personal information

How your information is used and protected

When and with whom your information is shared

Your choices regarding your personal information

We will post notices of all changes that materially affect the way in which your personally identifiable information may be used or shared in updates to our Privacy Policy.

This policy does not apply to the practices of those third-party plug-ins, exchanges, networks or websites that Coord Health has a relationship with or other companies or individuals that Coord Health does not own, employ, manage or control.

If you have any questions about this Privacy Policy, please feel free to contact us through our Service or write to us at info@coordhealth.com.

Information We Collect

The information we learn from users helps us provide the Services. Here are the types of information we gather:

Information You Give Us

Personal Information for Registration, Services and Correspondence: When you use Coord Health, we ask you for certain limited personally identifiable information such as your name and email address, which we will use to contact you and to create your account. We request this information for identification purposes, to communicate with you regarding your account, and to facilitate the functioning of certain services, and may keep this information indefinitely. We may also request that you provide us with other personal information such as your date of birth, health status and other information relating to your health insurance coverage, diagnoses, and treatment such as your availability for appointments. We will only use this information to provide the Service to you as described in this Privacy Policy. You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us and we may not be able to provide the Service to you. If you correspond with us via email, we may gather in a file specific to you the information that you submit. We may keep this information indefinitely. Please see How We Use and Share the Information We Collect for more information.

Automatic Information Collected

Like many other websites, we also collect information through cookies and other automated means. Information of this sort includes:

Technical information about your browser and mobile device: This information is used in the aggregate to help us optimize the Service for common browsers and devices.

Usage information, such as the features and correspondence from Coord that you interact with: We collect and use this behavioral information and may use it in anonymized and aggregate forms to generate statistics about users and how the Services are being used and to facilitate targeted communications and advertisements but the information is not shared in any form that could be used to identify you personally. Please see “How we use and share the information we collect,” below, for further information and choices about sharing information with third parties.

IP address and log file information, web beacons, cookies, tokens and device identifiers: These are alphanumeric identifiers that help us to distinguish between unique browsers and devices in order to avoid showing you the same information twice, keep you logged into Coord, prevent duplicate actions, prevent duplicate coupon redemptions and improve your experience. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our Service. By using the Service, you are consenting to such use of cookies. Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. We will respect your choices relating to on-line tracking, whether you choose to reject individual cookies or set your web browser to reject cookies and other tracking technology. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Service or certain areas or features of the Service.

Crashes and error reports: If you encounter a crash or error while using our Service, we may generate a crash report that includes technical, usage and, if you are logged in, your account information so that we can diagnose and potentially prevent the problem in the future.

Information Collected from other Sources

We may also periodically obtain both personal and non-personal information about you from third parties that you have authorized us to access. These parties may install tracking scripts and cookies when you integrate them with the Service. This policy only covers the use of cookies by Coord Health. Cookies placed by third party services are governed by the third party terms and privacy policies applicable to those services (which we encourage you to read).

Lawful Basis to Information Processing

We process your personal data only when we have a lawful basis. Presently, we have a legitimate interest and, in some cases, your consent as the lawful basis for processing. Our legitimate interest is to deliver the Service to you. We have determined that our processing of your personal data is necessary to deliver the Service to you, and that there is no less intrusive means of delivering you the Service. Finally, we believe that our processing of personal data will not cause unjustified harm in a way that would override our legitimate interest basis.

In some cases, we may use consent as our lawful basis for collecting and processing certain types of personal information. In such cases, you have a right to withdraw the consent at any time.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

How We Use and Share the Information We Collect

Use

We use the information we collect for things like:

Establishing and managing your account and providing the Service

Communicating with you and performing outreach to you about the Service

Reporting to your employer and/or health plan, if you receive the Service through a relationship we have with your employer and/or health plan

Identifying you on the Service and communicating things like surveys and offers

Operating, evaluating and improving our business

We will not share your personal or account information with third parties unless you tell us to or as described here. We may share certain personal information you provide to us with third parties such as your potential health care providers as necessary to provide you with the Services, as described below.

If you have requested and are receiving health education and navigation with our providers, we may use information about you to fulfill your request (including providing that information to third parties). We may share information about you, your care, and your use of services to your healthcare payor, or as necessary at your request.

In the normal course of business Coord may also share your information with individuals (such as employees and contractors) to perform tasks on our behalf and may need to share certain information with them in order to provide products or services to you. However, prior to our agents obtaining access to any of your PHI, they will be required to enter into agreements with Coord Health to only use your information to assist us in providing the Service to you as described in this Privacy Policy.

Sometimes we may be required to share your information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Coord, ur customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share your information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

How We Store and Protect the Information We Collect

Coord Health uses reasonable security measures to store and protect the information under our control and appropriately limit access to it. However, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The Service uses encryption technology, such as Secure Sockets Layer (SSL), to protect your sensitive personal information during data transport.

We want you to feel confident using the Services. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information or other communications will always remain secure. We will notify you by email if we have reason to believe that your personal information has been compromised due to a security breach or used in an unauthorized manner, but by using this Service, you agree to release us from any and all claims arising out of unauthorized use of your information.

Your Rights Regarding the Information We Collect

You have certain rights regarding protected health information that we maintain about you.

Right to Access Your Protected Health Information. You have the right to review or obtain copies of your protected health information records, with some limited exceptions. Usually the records include enrollment, billing, claims payment and case or medical management records. Your request to review and/or obtain a copy of your protected health information records must be made in writing. We may charge a fee for the costs of producing, copying and mailing your requested information, but we will tell you the cost in advance.

Right to Amend Your Protected Health Information. If you feel that your information (including protected health information) maintained by us is incorrect or incomplete, you may request that we amend the information. Your request must be made in writing and must include the reason you are seeking a change. We may deny your request if, for example, you ask to amend a record that is already accurate and complete. If we deny your request to amend, we will notify you in writing. You then have the right to submit to us a written statement of disagreement with our decision and we have the right to rebut that statement.

Right to Request Restrictions on the Use and Disclosure of Your Protected Health Information. You have the right to request that we restrict or limit how we use or disclose your protected health information for treatment, payment or healthcare operations. We may not agree to your request. If we do agree, we will comply with your request unless the information is needed for an emergency. Your request for a restriction must be made in writing. In your request, you must tell us: (i) what information you want to limit; (ii) whether you want to limit how we use or disclose your information, or both; and (iii) to whom you want the restrictions to apply.

Right to Receive Confidential Communications. We will use the email address and phone number you give us to communicate with you, unless you instruct us otherwise as described here. You have the right to request that we use a certain method to communicate with you or that we send information about you to a certain location if the communication could endanger you. Your request to receive confidential communications must be made in writing. Your request must clearly state that all or part of the communication from us could endanger you. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.

Contact Information for Exercising Your Rights. You may exercise any of the rights described above by contacting us at info@coordhealth.com

Data Retention

We will retain your profile information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by law. Deactivating your account does not automatically delete your account from our database, but regardless of any retention policy we will make reasonable efforts to enable you to delete your profile information from our database upon request. However, if certain information has already been provided to third parties, retention of that information will be subject to those third parties' policies.

Third Party Services and Links to Other Websites

Our website may contain links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on any site you are visiting or uploading content to.

Additionally, we may integrate third party services into our Service in order to personalize your experience. This policy only covers the use of cookies by Coord. Cookies placed by third party services are governed by the third party terms and privacy policies applicable to those services (which we encourage you to read).

Children's privacy

We restrict use of the Service to individuals age 18 and above, and do not knowingly seek or collect personal information from anyone under the age of 18.

Using the Services from outside the United States

This Privacy Policy is intended to cover collection of information from residents of the United States and is not intended for users located outside the United States. The hosting facilities, servers and central database for the Service are located in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States by us as data controller and as data processor. By signing up for and using the Service you agree to this transfer. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant or involve changes to the way we use personal information, we will notify you by delivering an announcement via our Service or your account email. If you opt out of communications from Coord, you may not receive these notifications, however they will still govern your use of the Service, and you are responsible for proactively checking for any changes. If you continue to use the Service after changes have been posted, you agree to abide by and be bound by the modified privacy policy. Each version of this Privacy Policy will be identified by its effective date found at the bottom of this page.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this Service, or email us at info@coordhealth.com.

Last Updated: September 27, 2024